BUSINESS I.T. SUPPORT / RIO GRANDE VALLEY
We manage your technology.
You run your business.
Managed IT, cybersecurity, and hands-on technology support for businesses in McAllen, Pharr, Edinburg, and across the RGV.
Start with a free technology survey. Tell us what is slowing your business down.
HANDS-ON SUPPORT
A real person.
A practical next step.
Veteran owned and operated
Insured for your protection
Serving Texas businesses
BUSINESS TECHNOLOGY / YOUR OPTIONS
Three ways to move
your business forward.
Keep your team working. Protect your data. Open or upgrade your space.
01
ZILLA-PROVIDED TOOLS
Managed I.T.
Proactive care. Clear accountability.
Ongoing management with the tools and services defined in your selected plan.
- Monitoring, maintenance & reporting
- Endpoint protection & backup options
- Routine remote support within scope
For businesses ready for an ongoing technology partner.
02
CLIENT OWNERSHIP
Co-Managed
Your technology. Your control.
Keep your eligible accounts and approved tools. We manage agreed responsibilities alongside you or your internal I.T. team.
- Your accounts. Your visibility.
- Clear roles for your team and ours
- Routine remote support within scope
For businesses that want expertise while retaining control.
03
FLEXIBLE ENGAGEMENTS
Support & Projects
Expert help. A practical next step.
Get hands-on help for a specific need, a new location, or the next stage of your business.
- One-time help & flexible support blocks
- Cabling, Wi-Fi, phones, cameras & A/V
- Migrations, upgrades & new locations
For focused improvements and defined technology projects.
MANAGED I.T. / ZILLA-PROVIDED TOOLS
The right level of care.
A clear scope from day one.
Choose Foundation, Protection, or Security. We define the covered systems, tools, and responsibilities with you.
01 / VISIBILITY & MAINTENANCE
Foundation
Know what you have. Keep it maintained.
- Monitoring, inventory & reports
- Scheduled patching & upkeep
- Antivirus health oversight
- Defined vendor coordination
02 / PROTECTION & RECOVERY
Protection
Add protection around your devices and data.
- Everything in Foundation
- Endpoint detection & response
- Managed computer backups
- Defined restore checks
03 / MANAGED THREAT RESPONSE
Security
Add managed response for covered endpoints.
- Everything in Protection
- Selected vendor-staffed 24/7 endpoint MDR
- Vulnerability & security review
- Compliance-readiness guidance
Included with every managed plan
Routine remote support for covered services during standard hours: Monday–Friday, 8am–5pm Central.
Your proposal defines included licenses, protected systems, backup capacity, retention, and restore checks. Onsite work, migrations, projects, and major recovery are scoped separately.
Managed detection and response (MDR) adds vendor-staffed endpoint monitoring and response. This does not extend Zilla’s general helpdesk hours. Compliance-readiness guidance is not certification.
CO-MANAGED TECHNOLOGY SUPPORT
You own it.
We manage it.
You stay in control.
Keep ownership of your equipment, eligible accounts, and approved tools. Keep visibility, access, and the final say. We handle the agreed day-to-day management alongside you or your internal IT team.
Your business. Your decisions.
- Clear ownership and access
- Shared visibility into your environment
- Agreed responsibilities for your team and ours
- Routine remote support for covered services
A separate service model built around how you want to operate.
BUILT AROUND YOUR BUSINESS
Recognize any of these situations?
OFFICE TEAMS
“Our team needs reliable help.”
For offices and law firms: support staff computers, shared files, business email, onboarding, and account access.
RETAIL & SERVICE
“We need the location ready.”
For retail and service locations: connect POS systems, business and guest Wi-Fi, phones, cameras, and displays.
GROWING BUSINESSES
“We’re growing. Our systems aren’t.”
Plan new locations, server upgrades, migrations, procurement, and consistent technology across your business.
INTERNAL I.T. TEAMS
“Our IT team needs more capacity.”
Add hands-on implementation and shared management with clear responsibilities and client visibility.
REAL WORK / REAL SYSTEMS
From the cable to the cloud.
Practical work behind dependable business technology.
The details behind the connection.
Structured cabling and network planning support the computers, phones, and devices your business relies on.
Make room for what comes next.
Rack installations and infrastructure projects organized around the needs of the location.
ADD-ONS & PROJECTS
Add the capabilities your business needs.
Extend your chosen service with a clear scope. We also offer one-time help, flexible support blocks, and individual projects.
People & access
Microsoft 365 administration, email security, multi-factor authentication, password management, onboarding/offboarding, mobile devices, approved remote access, and staff training.
Infrastructure & recovery
Network and server management, computer backups, Microsoft 365 and cloud backups, restore checks, and recovery planning.
Security & readiness
Selected endpoint protection and MDR, vulnerability review, email and identity protection, and scoped compliance-readiness assistance.
Projects & growth
Cabling and rough-ins, Wi-Fi and firewalls, hardware/software procurement, servers and migrations, phones, cameras, POS connectivity, A/V, retail music, digital signage, AI and automation, websites/apps, expansions, and remodels.
We define what is included in your agreement. Cloud and Microsoft 365 backups are distinct from computer backups.
A SIMPLE START
From “we need help” to a clear plan.
01
Let’s talk.
Call or text TECH. Tell us about your business, your technology, and what you want to improve.
02
Review the essentials.
A free introductory technology survey helps identify priorities and the right next step.
03
Choose the right fit.
We recommend a managed, co-managed, support, or project scope with any relevant add-ons.
04
Get moving.
We agree on responsibilities, organize onboarding, and begin the work in your approved scope.
The introductory survey is a preliminary review. Intrusive security testing and repair work are separately scoped.
CLIENT FEEDBACK
Support people feel good about.
GOOGLE REVIEW
“Great experience! He’s THE IT guy for our company and has always been reliable, knowledgeable, and quick to help whenever we run into technical issues.”
Ruben Ray
GOOGLE REVIEW
“Quick response. Has handled so many issues for me, my operations would not function without his expertise.”
A G
GOOGLE REVIEW
“Great service !!! Extreme fast response!!”
David Pineda
Excerpts from Google reviews previously published on our website. Read the full reviews on Google ↗
MEET YOUR TECHNOLOGY PARTNER
Luis “Zilla” Rodriguez.
Veteran. Business owner. Hands-on technology professional.
With more than 20 years in technology, military experience, and work in Fortune 500 environments, Luis brings practical perspective to the systems your business depends on.
Zilla IT Consulting was established in 2022 to help businesses get reliable support, understand their options, and move forward with confidence.
USEFUL BUSINESS TECHNOLOGY INSIGHTS
Clear advice you can put to work.
- Microsoft 365 Guest Access: Review External Sharing Before Old Access LingersExternal sharing keeps projects moving, but access can outlast the work. Build a review process around sites, links, guest owners, and clear end dates.
- Business Patch Management: Use CISA’s KEV Catalog to Set PrioritiesA useful patch process does more than install every update at once. It identifies business systems, prioritizes exploited vulnerabilities, tests changes, verifies results, and documents exceptions.
- Retail Digital Signage Before Opening Day: Plan More Than the ScreenA screen that powers on is not yet an operating signage system. Plan the content owner, schedule, connectivity, handoff, and fallback before opening day.
COMMON QUESTIONS
A few things you may be wondering.
Do you support businesses across the RGV?
Yes. We work with businesses in McAllen, Pharr, Edinburg, and across the Rio Grande Valley. Remote support and onsite project availability are matched to your location and scope.
Can we keep our own accounts and equipment?
Yes. Co-Managed is built around your ownership, visibility, and control, with agreed responsibilities for you and Zilla.
What are your standard support hours?
Monday through Friday, 8am–5pm Central. Routine remote support for covered services is included in both managed models. Any after-hours requirements are discussed as part of your scope.
Do we need a managed plan for one project?
No. We also offer one-time help, flexible support blocks, installations, upgrades, and individual technology projects.
Where should we start?
Text TECH or call 956-420-0055. We will discuss your needs and the introductory technology survey, then recommend a clear next step.
LET’S TALK
Your next technology decision
starts with a conversation.
Tell us what is getting in the way. We will help you find the next step.
Standard support: Monday–Friday, 8am–5pm Central.
Based in Pharr. Serving McAllen, Edinburg, and the RGV.
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Include your business name, location, and the best number to reach you.
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FOLLOW ALONG / @ZILLAITCONSULTING
Helpful tips. A closer look at the work.
Business technology support ↗
Backup and recovery ↗
Guest Wi-Fi security ↗