Privacy – Zilla IT Consulting

Zilla IT Consulting respects your privacy. This Privacy Policy explains how we collect, use, and protect information provided to us through our website, phone, email, SMS/text messaging, service requests, and other business communications.

Information We Collect

We may collect the following information:

– Name
– Business name
– Phone number
– Email address
– Service address or business location
– Service request details
– Message content related to customer support, scheduling, troubleshooting, billing, or account communication

How We Use Information

We use customer information to:

– Respond to customer inquiries
– Provide IT support and technical assistance
– Schedule appointments and service visits
– Send service updates and support-related follow-up
– Communicate about active customer accounts, projects, or service requests
– Improve our customer service and business operations

SMS/Text Messaging Privacy

Zilla IT Consulting may use SMS/text messaging to communicate with customers, vendors, and staff regarding customer support, service requests, appointment scheduling, technician arrival updates, troubleshooting, service-ticket updates, account-related communication, and customer-requested follow-up.

SMS messages are sent manually by our employees for conversational customer support. We do not use SMS for marketing blasts, automated campaigns, lead generation, or third-party promotions.

SMS consent is obtained when a customer directly texts our published business phone number, verbally requests text-message updates, provides written consent, requests SMS communication during a service interaction, or opts in through a website form when available.

SMS consent is not a condition of purchase.

SMS consent, phone numbers, and text messaging data will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

Message frequency may vary. Message and data rates may apply. Customers may opt out at any time by replying STOP. For help, reply HELP or contact Zilla IT Consulting directly.

Information Sharing

We do not sell or rent customer personal information. We may share information only when necessary to provide services, comply with legal obligations, protect our business, or support normal business operations.

Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure.

For questions about this Privacy Policy, please contact:

Zilla IT Consulting
Phone: [PUT YOUR BUSINESS PHONE NUMBER]
Email: [PUT YOUR BUSINESS EMAIL]
Website: [PUT YOUR WEBSITE]